Privacy Policy

Horizon Healthcare Solutions is committed to safeguarding the privacy of its users. This Privacy Policy details the types of personal information we collect, how we use it, and the measures we implement to protect your information. This policy covers our website and mobile application.

By accessing our website at horizonhealthcare.com.au and/or using the Horizon Healthcare Solutions mobile application, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

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Information We Collect:

1. Personal Information:

  • Website: When you use our website, we may collect personal details such as your name, email address, mailing address, phone number, and payment information.
  • Mobile Application: When you use our mobile application, we may also collect similar personal details, including any additional information you provide directly within the app, such as health data, preferences, or settings.

2. Usage Information:

  • Website: We may collect data on how you interact with our website, including your IP address, browser type, device type, operating system, and pages visited.
  • Mobile Application: We may collect information on how you use our mobile application, such as your device type, operating system, app version, and usage patterns, including interactions with various features and services.

3. Cookies and Tracking Technologies:

  • Website: We use cookies and similar tracking technologies to enhance your browsing experience and gather information about your browsing behavior. You can manage your cookie preferences through your browser settings.
  • Mobile Application: Our mobile application may use similar tracking technologies to improve functionality and analyze usage patterns. You can manage tracking preferences through your device settings.

How We Use Your Information:

  1. Providing Services:
    • Website: We use your personal information to deliver the products and services you request, including processing transactions, fulfilling orders, and communicating with you about your account.
    • Mobile Application: We use your information to provide and manage app features, process transactions, offer customer support, and communicate updates related to the app.
  2. Improving User Experience:
    • Website: Your information helps us personalize your experience, analyze usage trends, and improve the functionality and performance of our website.
    • Mobile Application: We use your data to tailor your app experience, enhance app performance, and resolve any issues or bugs.
  3. Marketing and Communications:
    • Website: With your consent, we may send promotional emails about new products, special offers, or other updates. You may opt out of these communications at any time.
    • Mobile Application: With your consent, we may send notifications or in-app messages about new features, promotions, or updates. You may manage notification preferences through the app settings.
  4. Legal Compliance:
    • Website & Mobile Application: We may use your information to comply with applicable laws, regulations, or legal processes, or to protect our rights or property in the event of a dispute.

Data Security:

We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Sharing of Information:

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our website, mobile application, or

providing services, provided those parties agree to maintain the confidentiality of the information.

Your Choices:

You have the right to access, update, or delete your personal information at any time. Additionally, you may choose to opt out of certain communications or services. For the mobile application, you may manage app-specific permissions and settings through your device. If you have any questions or concerns about our Privacy Policy or practices, please contact us at [email protected].

Changes to This Policy:

We reserve the right to amend or update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to periodically review this Privacy Policy for any updates.

By continuing to use our website or mobile application after any changes to this Privacy Policy, you acknowledge and agree to the revised terms.

Effective Date:

This Privacy Policy is effective as of August 4, 2024, and applies to all information collected from users, including information collected prior to the effective date.

Thank you for trusting Horizon Healthcare Solutions. If you have any questions or concerns about our Privacy Policy or practices, please contact us at [email protected].